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Help

UK Customers


You can return an item for an exchange if you would like a different flavour or size of the same item and your original order is unopened. If you want a different item, then you'll need to return the unwanted item for a refund and place a new order.


If you've opened your original item, then we are not able to exchange or refund it.


When you return your order, just pop a brief explanation note in the parcel with the following details:



  • Your order number

  • Which products you’d like exchanged or refunded

  • The new size or flavour you’d like of the items to be exchanged

  • If you haven’t indicated on your returns note that you’d like an item exchanged or the new size or colour required, then we’ll automatically issue a refund for the returned item.

  • Please note you’ll have to cover the postage costs yourself if you choose to return an item.

  • We'll send you an email to let you know once we've received your return with the details of any refunds and exchanged items. If an item is out of stock we’ll let you know we couldn’t exchange it and issue a refund instead. If an exchange is available, we’ll drop you another email once your new item has left our warehouse.

  • Any exchanged items will be sent to the default delivery address on your account using the same delivery service as your original order.

  • If we’ve refunded you for any items, the funds can take up to 5 working days to appear in your account depending on your bank/card issuer.


You can cancel your order within 60 minutes of completing your order.


Please email or contact us on 01782 281222 (lines open 8.30am - 5.00pm)


When you place an order with EFECTIV NUTRITION the funds are reserved for us - we don't actually take the money until your order has been confirmed and sent to our warehouse. If you cancel your order, we don't take the money however it may take up to 5 days for your bank or card issuer to make your funds available to you again.You can cancel your order within 60 minutes of completing your order.


Please email or contact us


Customer Care No:


01782 281222


8.30am - 5.00pm Monday to Friday


Email Customer Care:


sales@efectivnutrition.com


You can amend your order within 60 minutes of completing your order. This includes changing the delivery options, flavour options, sizes, delivery address and any amending any items purchased


Please email or contact us


Customer Care No:


01782 281222


8.30am - 5.00pm Monday to Friday


Email Customer Care:


sales@efectivnutrition.com


If you've received an incorrect item in error, please contact our Customer Care team immediately having to hand your order number and the incorrect item's name and product code.


We'll sort out any issues immediately.


Please email or contact us


Customer Care No:


01782 281222


8.30am - 5.00pm Monday to Friday


Email Customer Care:


sales@efectivnutrition.com


If an item is missing, please contact our Customer Care team with the order number and the missing item's name and number. We will resolve the issue for you as quickly as we can.


Occasionally we may have sent your items in separate parcels so please check your emails to see if any of your items will be arriving separately.


If your order has been sent in different parcels then each delivery note will tell you the items you can expect to find inside. Please check the delivery notes from each part of your order to make sure you're not missing anything.


Please email or contact us


Customer Care No:


01782 281222


8.30am - 5.00pm Monday to Friday


Email Customer Care:


sales@efectivnutrition.com


If you want to return any items please check our returns policy below before sending?


You can return any item for a refund, or you can exchange it for a different size or flavour within 28 days of receiving your original order, provided your original order remains unopened and unused.


Just note down the details of your replacement on the despatch note that came with your order.


If you'd like to return your item for an exchange of its flavour, we'll send your replacement to the default delivery address on your account. To check or update your address details, log into My Account and click 'edit' below your Address Book (remember to click 'Save' when you're done).


We will refund the price you purchased your item at. This includes sale items.


All goods will be inspected on return.


All goods are your responsibility until they reach our warehouse, so make sure all items are packed correctly and can’t get damaged on the way back to us!


We are not responsible for any items that are returned to us by mistake.


Just completed your order but changed your mind? No problem – you can return it under the Distance Selling Regulations.


We try hard to accept all returns, and returns to us don’t need to be in the original packaging. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.


We recommend you obtain proof of postage.


Our returns address is:
EFECTIV Nutrition
c/o Bodytemple
Unit 4a Crown Road
Festival Trade Park
Stoke on Trent
Staffordshire
ST1 5NJ


Please email or contact us


Customer Care No:


01782 281222


8.30am - 5.00pm Monday to Friday


Email Customer Care:


sales@efectivnutrition.com


We want to make returns hassle-free.


You can return any item to us, as long as it's unopened and in its original condition, within 28 days of receiving your original order, including sale items.


All we ask is that you make sure we know the order number your return relates to, your details and whether you want a refund or to change it for another size or flavour. We can’t do this without these details, so make sure the returns form is filled out and placed in your returns parcel.


If you'd like to return your item for an exchange of its size or flavour, we'll send your replacement to the default delivery address on your account. To check or update your address details, log into My Account and click 'edit' below your Address Book (remember to click 'Save' when you're done).


It can usually take up to 10 working days (excluding weekends and bank holidays) for your return to be delivered back to our warehouse, depending on which service you use.


We’ll send you an email as soon as we’ve received your return in its original condition and either order your replacements or apply your refund to your original payment type. This is usually done within 2 working days.


Any refund will automatically be issued to the card you used to place the original order. This typically takes 5 working days in the UK, dependent on your bank/card issuer.


We try hard to accept all returns, and returns to us don’t need to be in the original packaging. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.


Our returns address is:


EFECTIV Nutrition
c/o Bodytemple
Unit 4a Crown Road
Festival Trade Park
Stoke on Trent
Staffordshire
ST1 5NJ


Please email or contact us


Customer Care No:


01782 281222


8.30am - 5.00pm Monday to Friday


Email Customer Care:


sales@efectivnutrition.com


If your returns haven't reached us after the returns timeframe, we're here to help, so please reachout and email or call our friendly Customer Care Team


Please email or contact us


Customer Care No:


01782 281222


8.30am - 5.00pm Monday to Friday


Email Customer Care:


sales@efectivnutrition.com


Please be advised that it can usually take up to 10 working days (excluding weekends and bank holidays) for your return to be delivered back to our warehouse, depending on which service you use.


We’ll send you an email as soon as we’ve received your return in its original condition and either order your replacements or apply your refund to your original payment type. This is usually done within 2 working days.


Any refund will automatically be issued to the card you used to place the original order. This typically takes 5 working days in the UK, dependent on your bank/card issuer.


We try hard to accept all returns, and returns to us don’t need to be in the original packaging. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.


Our returns address is:


EFECTIV Nutrition
c/o Bodytemple
Unit 4a Crown Road
Festival Trade Park
Stoke on Trent
Staffordshire
ST1 5NJ


If your order has not arrived by the estimated delivery date, we're here to help out.


Please email or contact us


Customer Care No:


01782 281222


8.30am - 5.00pm Monday to Friday


Email Customer Care:


sales@efectivnutrition.com


You can place an order using our Next Day delivery service to a residential address or business address


Our UK Next Day delivery service is only available to select postal codes within mainland UK and does not include Highlands and Islands, Ireland, Northern Ireland or the Channel Islands.


Orders placed before 1pm are processed same day and dispatched via our courier DPD on a next day service.


Orders placed after 1pm are processed and dispatched the following day (excluding Weekends and Public Holidays) and sent via DPD.


Whilst every effort is made to ensure your delivery arrives on time, the service is not 100% Guaranteed


Mainland UK for items between 1kg - 30kg


DPD Standard 24-48 Hour Service - (1-2 business days).


Items normally delivered within 24-48 hours (excludes Saturday, Sunday and Bank Holidays).


Orders placed online before 2.00pm and dispatched via this service will be expected to arrive with you the no later than 48 hours later.


This convenient and reliable service means your order will be delivered between 9.00am and 5.30pm. Business days are Monday-Friday, excluding bank holidays within the United Kingdom.


Mainland UK for items under 1kg


Royal Mail Standard 24-48 Hour Service - (1-2 business days)


ORDER PLACED


Before 1pm Monday to Friday


Service: DPD Next Day


Your order may be delivered anytime between 8am and 6pm.


A signature will be required on receipt of your parcel.


Once your order is with DPD, we'll send you a confirmation email with a tracking link for your parcel so you can follow its journey. Please check this first before contacting us about your delivery.


Orders sent to a residential address will be delivered by DPD and you’ll be able to track your order on the go if you provide us with your mobile number.



  • The carrier delivering your order will send you a text or email on the day of delivery with your one-hour delivery time slot. There will also be a link which will allow you to watch the progress of the delivery driver on his round.

  • You'll see a real-time countdown to your delivery which will give you a 15 minute delivery slot as the driver gets closer, so you'll know exactly when to expect your parcel.

  • Orders can be delivered to your work address if you select it at checkout.

  • If you've given us your mobile number during your account registration we can text you updates.

  • If you're not in when your parcel arrives, the carrier will leave a card. This will give you details on how to pick up your order or rearrange delivery.


Service: Royal Mail


Your order may be delivered within 24-48 hours with your regular post


*Please note we do not deliver on Bank Holidays so your order will be delivered the next working day.


Mainland UK



  • All orders under £50 carry a flat delivery charge of £5.00

  • All orders over £50 are delivered Free of Charge using our Standard 24-48 hour service


Northern Ireland, Scottish Highlands, Isle of Man, Channel Islands



  • All orders under £50 carry a flat delivery charge of £13.24

  • All orders over £150 are delivered Free of Charge using our Standard 24-48 hour service


International Destinations



  • Unfortunately, we are unable to deliver items to international destinations.


You can use any of the payment types listed below to pay for your order. We take your security extremely seriously, and your details completely safe with us.



  • Visa

  • MasterCard

  • PayPal

  • Visa Debit


We also take fraud very seriously too, so all credit and debit card holders are subject to validation and authorisation by both us and the card issuer.


If your card is authorised, payment will be taken immediately, and you will receive an email confirming that your order has been successful.


If your card is not authorised, payment will not be taken, and we'll email to let you know your bank or card issuer wouldn't authorise the payment.


Please remember that even if a payment isn't authorised, it may appear as if Efectiv has still taken the money as some card issuers may still reserve the money, for a short period of time.


Please email or contact us


Customer Care No:


01782 281222


8.30am - 5.00pm Monday to Friday


Email Customer Care:


sales@efectivnutrition.com


If your payment has been declined, then you’ll need to place your order again. We’re not able to reinstate an order once the payment has been declined.


To help ensure your order is not declined when placing a new order we suggest checking the following:


Check the card details on your account to make sure the information is correct, e.g. the expiry date or your billing address.


Make sure you enter the security code correctly - that's the three digit number on the back of your card.


Always enter a valid telephone number in both the billing and shipping address fields


If your card issuer still declines your payment - it's best to check with them as we will not be able to provide you with any additional information


If you've checked all of the above, try paying with another card.


If you've tried all these and are still having problems, contact our Customer Care Team with as many details as you can about the issue - including any error messages or technical details you receive and we'll try to resolve it as soon as we can.


Please email or contact us


Customer Care No:


01782 281222


8.30am - 5.00pm Monday to Friday


Email Customer Care:


sales@efectivnutrition.com


To pay with PayPal, you'll need to set up a PayPal account on the PayPal website.


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